I am once again working in customer service where I’m consistently surprised (but shouldn’t be) at some things that people say when working with the public. One such comment that I have heard a few times goes something like this:
Working in customer service, you really get to see how bad people are.
Should we be surprised?
People have reports of theft, mean customers, complaints and so on. And the general reaction is shock. People are surprised that others can be that bad! Most would tell you that people are naturally good and sometimes do bad things. But that is not what God has to say about us. Realistically, we are naturally evil and sometimes do good things. See the difference? The best passage on this is Isaiah 64.6-7:
We have all become like one who is unclean, and all our righteous deeds are like a polluted garment. We all fade like a leaf, and our iniquities, like the wind, take us away. There is no one who calls upon your name, who rouses himself to take hold of you; for you have hidden your face from us, and have made us melt in the hand of our iniquities.
This is the most beautiful phrase in all of Scripture: But God… After this phrase we might hear something like, “…was merciful”, “shows his love”, “shows mercy”. He is faithful and covers our iniquities if we trust in him.
Here’s a great bit from Chandler on the issue: